Frequently Asked Questions
Everything you need to know about your Shaba Cosmetics experience.
Are Shaba Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Shaba Cosmetics products are 100% cruelty-free and we offer a wide range of vegan-certified formulas.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your status directly through your account dashboard on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you offer samples with every purchase?
We love letting our customers try new things! Every order includes two complimentary samples of our best-selling skincare or makeup products.